As we’re now two months into 2023, it felt like a good time to sit down with Tom Chaston and Adam O’Keeffe (Directors of All Med Pro) to discuss what they hope to achieve this year and the challenges they foresee within the insurance industry.
What are All Med Pro’s overall goals for 2023?
All Med Pro is dedicated to continuously improving our business, with a focus on becoming more than just a broker by enhancing the industry’s understanding. With that in mind, we are looking to develop our educational proposition through our webinars and the possibility of a podcast series, expand our systems so our clients have a seamless experience, and educate people on new risks that are more than just dentistry related. We will put a real emphasis on our sustainability strategy this year and Cyber, for this risk continues to be dominating year after year.
Our team members are our most valuable resources, and we will continue to invest in them throughout 2023. This includes providing opportunities for professional development, as well as organising team-building activities such as off-site events and team-building days. Additionally, we hope to see the team receive recognition for their hard work and be nominated for awards this year.
We know that All Med Pro already provides excellent customer service but how does the company plan to improve customer satisfaction in 2023?
We will continue to look at customer journeys this year and ensure the process is as seamless as possible for our clients. Our team also continues to expand and therefore our level of knowledge improves. For instance, we have hired subject team experts, such as a claims expert and a new business expert. We are being proactive rather than reactive with recruitment, we like to keep ahead of the game.
What do you think will be the biggest challenge for the Insurance industry this year?
The cost-of-living crisis and the rising insurance rates will have an enormous impact on our industry this year. This week, there was a recorded 10.5% increase in the cost of living. With the rising costs to live, cyber insurance may be seen as a luxury and not a necessity, which is concerning and poses a huge risk. Additionally, lots of insurance companies are showing double rates, but we will ensure All Med Pro still aims to provide the best value.
How does All Med Pro plan to address any challenges or obstacles in 2023?
We regularly review all products to ensure the policy and price are the best they can be. Every client has a dedicated account handler who can explain how each package can benefit them specifically. You get to talk to real people here, not an automated service.
What, would you say, were the company’s biggest accomplishments in 2022?
Firstly, our team. We like to have fun and genuinely believe we continue to develop a high quality, high achieving successful team. We brought experts in-house, such as our marketing and accounts team, which we had previously outsourced.
We also partnered with a few associations last year, working closely with them to offer member benefits, special rates, and products. Our partnerships include:
- Partnership with BACD (British Academy of Cosmetic Dentistry)
- Partnership with BSDHT (British Association of Dental Hygiene and Therapy)
- SBDN (Society of British Dental Nurses)
We were thrilled to have won UK Top Insurance Employer with Insurance Business Magazine in 2022/2023, and High Commended for Team of the Year (Dental Industry Awards 2022). We’re incredibly proud of these awards, as our people are our greatest asset. We believe in always putting our employees first and supporting their professional development. We plan on entering some very exciting awards this year, so keep an eye out.
What steps is the company taking to stay competitive in its industry in 2023?
Our aim is to always be a few steps ahead of the curve. We are continually improving our products and the company is in a unique position where every client has a dedicated Account Handler assigned to them, not an unfamiliar voice at the end of the phone.
How do you plan to measure the success of the company’s goals for 2023?
We set out our goals for this year throughout 2022 and will be reflecting on these throughout 2023. We look at client, introducer, and association feedback, plus, we regularly catch up as a team on how we can improve our results. We set metrics that we measure against every two weeks, so we are constantly checking in.
Can we expect to see All Med Pro at any events this year?
Yes absolutely. We will be attending a whole host of events this year. From smaller intimate events to our own events here at the All Med Pro office. It is an extremely exciting time!
How does the company plan to improve its digital and online presence in 2023?
The expansion within our marketing team allows us to have more resources and time to build our digital presence. Frequent blogs, webinars, TikTok’s, podcasts, and social posts will help in shaping our online presence, alongside a plan and strategy for this.
We continue to provide further value through support guides, and strong online partnerships with other industry leaders. Adding new experts to our Education Committee will also play a crucial factor in providing a wider variety of educational webinars.
What are you most looking forward to this year?
We have lots to look forward to this year, one being the growth of our educational proposition. Our first webinar of the year with Adam Weston was a tremendous success and if we continue with webinars like these, it will be hugely exciting for the business. With some new members added to the team, we are looking forward to training these guys and becoming a fully effective, dedicated team. The expansion of products we will offer to other brokers such as hospitals and cosmetics is something we are looking forward to very much in the next 12 months. Most importantly, having fun, the importance of having a healthy balance within the workplace is crucial, and whilst we work incredibly hard, we enjoy having downtime within the office too.
In conclusion, as an employee of All Med Pro, it’s been an honor to hear from our management team about their plans and outlook for the year 2023. We are thrilled to see the company’s continued growth and success in the healthcare industry. The team’s focus on expanding our product offerings, investing in innovative technologies, and supplying excellent customer service is sure to benefit both our customers and the industry.
Furthermore, we are proud to be part of a team that acknowledges the challenges that the healthcare industry faces and is committed to finding solutions for those challenges. We look forward to what 2023 brings.
